Enterprise SSO at scale
Identity work at account scale: single sign-on across whatever mix of identity providers the customer already had, kept working under SLA pressure.
The challenge
Enterprise customers needed single sign-on across mixed identity providers, each with its own metadata, certificate handling and naming conventions. Federation problems showed up as login failures that blocked whole teams.
My role
Senior Technical Support Consultant at Adobe Inc., responsible for configuring and maintaining integrations and for troubleshooting federation at account scale.
The approach
Standardised configuration and maintenance of SSO/SAML 2.0 integrations rather than treating each one as a bespoke build, then handling federation issues systematically across accounts so the same failure did not need rediscovering.
Technology
SAML 2.0 · Microsoft Entra ID / Azure AD · Okta · ADFS · Microsoft 365
Outcomes
- 200+ SSO/SAML integrations configured and maintained across enterprise customers.
- Identity rollouts delivered for large customer environments within strict SLA limits.
- Federation troubleshooting handled at account scale, not case by case.