Role focus
Technical Account Management
Account-level ownership of enterprise customers, mostly in platforms that a business cannot afford to have break. Discovery, adoption and escalation ownership, with the technical depth to argue the case inside the product team as well as in front of the customer.
- 200+enterprise accounts
- 12+years in technology
- APACaccount coverage
- 5engineers mentored
What this work looks like
- Running discovery with enterprise stakeholders and turning it into a plan the customer recognises as their own.
- Owning escalations end to end, including the technical reproduction and the expectation setting around it.
- Watching adoption after go-live, because a rollout that nobody uses is not finished work.
- Keeping service reviews honest: what changed, what did not, and what happens next.
Where I have done it
- Lead Technical Support Consultant, Adobe Inc., APAC coverage across 200+ enterprise accounts.
- Discovery workshops and phased rollout planning on the Uniper account.
- Mentoring and coaching teams of up to five engineers, with 1-on-1 development plans.